Sorry!Īpologies for the delayed correspondence.Īs discussed on our last session, I highlighted your support request to my internal team stating the observed behaviour and scenario surrounding the issue from out troubleshooting. %localappdata%\Microsoft\Office\16.0\Licensing shows two text files with some strings in the bodyĮdit: To save your thread, I might just reimage my PC and see if it still happens.Account name in the ribbon (near minimise/maximise buttons) shows "sign in" and does what's descrived above).File > Account > Sign in to Office shows the sign in button, not my account details (signing in does what's described above).File > Account > About Word states it is "Shared Computer Activation".My PC isn't registered in "My apps & devices".We're unable to find anything in Event Viewer to show a difference between a working and non-working scenario.Unfortunately I'm not seeing any cloud documents, it keeps asking me to sign in. It should sign you in automatically with SSO.Ī folder should be created under c:\Users\\AppData\Local\Microsoft\Office \16.0\Licensing with two files included if it's worked.Įxample files would be. Yes, if you Open WORD you should be able to see "cloud" stored documents.
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